POLICIES
Refunds & cancellations
Groceries are bought against your deposit, so the closer we get to your date, the more of it is already on the stove. Here is exactly how it works.
More than 14 days before your event
14 days or less
3 days or less (balance paid)
Headcount changes
Lunch Drop
If we have to cancel
Weather
How refunds are paid
Your deposit is refunded in full.
Your deposit is non-refundable, but you can move it once to a new date within 90 days.
No refund. Food and staff are already committed.
Lower your count up to 7 days out at no charge. After that, you are billed for the confirmed count.
Change or cancel up to 72 hours before a drop at no charge. Inside 72 hours, that drop is billed in full.
You get everything you paid back, or we rebook on a date you choose.
Outdoor events move to your backup indoor space or a new date. Your deposit carries over.
Back to the original payment method within 7 business days.
Questions before you book?
Text or call (832) 987-3128, or email abinfo@alexandersbistro.org. The deposit is 50% by secure pay link, and the balance is due 3 days before service.